Refund and Return Policy

Last Updated: September 2026

At Nasir Book Depot, we strive to provide quality books and stationery products to our customers. Please read our Refund and Return Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if the product received is damaged, defective, or incorrect; the product is missing pages, improperly bound, or has a manufacturing defect; or the product delivered does not match the item ordered.

To be eligible for a return, the item must be reported within 7 days of delivery, be unused and in its original condition, and include all original packaging, labels, and accessories (if applicable).

2. Non-Returnable Items

The following items are generally not eligible for return or refund: books damaged after delivery due to customer handling; products showing signs of use, writing, highlighting, folding, or marking; digital products, downloadable content, or gift cards; and clearance, sale, or special-order items unless received damaged or defective.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery and provide your order number and clear photographs of the product received, any visible damage or defect, and the shipping package.

After verification, we may offer a replacement product, store credit, or a full refund, depending on product availability and the nature of the issue.

4. Return Process

To initiate a return, please contact our customer support team with your Order Number, Customer Name, Contact Information, Reason for Return, and Supporting photographs (if applicable).

Once approved, return instructions will be provided.

5. Refunds

After the returned item is received and inspected, approved refunds will be processed to the original payment method. Refund processing times may vary depending on your payment provider. Shipping charges are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where possible, damaged, defective, or incorrect products may be replaced instead of refunded.

If the product is out of stock, a refund or store credit may be offered.

7. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests may not be possible and will be treated according to this Return Policy.

8. Shipping Costs for Returns

If the return is due to our mistake, such as a wrong item, damaged item, or defective item, return shipping costs may be covered by Nasir Book Depot.

If the return is requested for any other approved reason, the customer may be responsible for return shipping costs.

9. Contact Information

Nasir Book Depot

1, Aziza Building, Hazrat Nizamuddin, New Delhi – 110013, India

For return and refund requests, please contact our customer support team through the contact details provided on our website.

10. Policy Updates

Nasir Book Depot reserves the right to modify this Refund and Return Policy at any time. Any updates will be posted on this page with a revised effective date.